GTI GLOBAL SUPPORT Knowledgebase
MAX Customer PORTAL

MAX Customer PORTAL

Customer Management

First of all Customer Management Interface Consisting Features likewise :

  1. Self – Care Portal
  2. Call History – CDR
  3. Invoice Viewing

So, Customer Account Configuration Management is defined in the system under the “User Management” –>“Customers” menu.  There we can add, edit and delete End User Details.

Customers Listing

Listing of Customer  can be done in many different manners, likewise:

  1. Company Name
  2. Login User name
  3. Name
  4. IP address
  5. Account ID
  6. SIP User
  7. Status
ov500-customer-listing

furthermore User has  Action Buttons like :

  1. Edit Customer’s Details
  2. Delete Customer
  3. Admin User and Reseller users Can switch over different Login
  4. Account Statement
  5. Call Analysis 
  6. Payment Management and Processing

Export Button is to download listed users details in file which can be downloaded in five different formats listed below.

  1. CSV
  2. PDF
  3. TXT
  4. XLSX
  5. XLS

Customer ADD

Furthermore, ADD Customer Button provides to an Add New Customer  in the system. Following options are available as per below

ov500-customer-add

Customer Type

Two option Button of which one can be selected “LIVE” or “DEMO”

Alphanumeric data supported. and its mandatory

Web Access User Name

In this define Customers Username to access web Portal

Supports Alphanumeric value max length 30. and its mandatory

Web Access Password

Define Customers Password  to access web Portal

Supports Alphanumeric value max length 30. Must have one cap letter, one number, one special character minimum length of 8 character. and its mandatory

Customer Tariff

 This is a dropdown display, a list of customer tariff plans already in the system. select any Tariff plan.

This supports alphanumeric string and it is mandatory.

Billing Type

 This is a drop-down selection having two options: “Prepaid” or “Postpaid”

This supports alphanumeric string and it is mandatory.

Payment Term From Invoice Date

 This is the Dropdown list for the date selection from months for payment term having the “1” – “30” option.

This supports alphanumeric string and it is mandatory.

Max Credit Limit

 This Defines Maximum Credit Limit for Customer

This support numeric value and it is mandatory

Billing in Decimal

 This defines Upto what decimal points billing has to do This support numeric value and it is mandatory

VAT /Tax Flag

 This is Dropdown selection having Three options: “NONE” , “VAT” , “TAX” whichever is applicable.

This supports alphanumeric string and it is mandatory.

Maximum Call Session

 This defines Max number of call sessions .

It support Numeric value and its mandatory.

Call Session Per Second

 this defines how many call session in one second.

it support Numeric value and its mandatory.

Codec Checking

    

Codec List

    

Call With Media

 Define With Media applicable or not .either “Yes” or “No”. It Supports Binary “0” or “1”​

Don’t Allow Call With Loss Route

    

Change CLI Base On DST Prefix

    

Maximum Call Duration

    

Name

This Define Name of the new Customer User

This Supports alphanumeric value and Its Mandatory.

Company

This Define Company Name of the Customer

This Supports alphanumeric value and Its Mandatory.

Email Address

This Defines Email Address of new Customer.

This Supports alphanumeric value Max limit is 30 characters. And should be in valid Email Address Format.

Address

This Defines Address of new Customer .

This Supports alphanumeric value Max limit is 200 characters. Format.

Phone Number

This Defines Phone Number of new Customer User.

This supports Integer value. Should be a valid phone number of 10 digit Its Mandatory.

Country

This Defines Country of new System User. Having Dropdown list of countries for selection.

This Supports alphanumeric value.

PIN

This defines Pin Code of resellers defining address

This Supports alphanumeric value And should be in valid PIN Number.

Customer Configuration Management

Account Configuration Management  of Customers is furthermore categorized  likewise:

  1. Customer Details (EDIT)
  2. Customer IP’s Devices
  3. Customer SIP Users Devices
  4. Dialing Routes
  5. Source Number Translation Rules
  6. Destination Number Translation Rules
  7. DID Calls Source Number Translation Rules
  8. DID Calls Destination Number Translation Rules

  Customer Details (EDIT)

ov500-customer-edit

Customer IP’s Devices  Add

ov500-customer-ipdevice-add

Account Code

This is customers Account code which is system generated  and can’t be updated

Alphanumeric value

IP Address

Define IP Customer’s IP Address

Alphanumeric value in correct IP Address format supported

Description

Brief Descripting about Customers IP

Alphanumeric value

Dial Prefix

Prefix Which customer can Dial

Alphanumeric value

Maximum Call Sessions

 

 

Call Sessions Per Second

 

 

Status

This defines Status of the Customers Either. “Active” or “Inactive”

It Supports Binary “0” or “1”.

Customer SIP Users Devices ADD

ov500-customer-sipuserdevice-add

Account Code

This is customers Account code which is system generated  and can’t be updated

Alphanumeric value

SIP Device Login

Defines Login Name to SIP Device

Supports Alphanumeric value

SIP Device Secret

This Defines Password for  SIP Device

Alphanumeric value

Extension No

 

Alphanumeric value

Voice Mail

This defines Status of the Customer Voice Mail Either. “Active” or “Inactive”

It Supports Binary “0” or “1”.

Email Address For Voice Mail

This defines email Address  of customers Voice Mail

Alphanumeric value

IP Address

Define IP Customer’s IP Address

Alphanumeric value in correct IP Address format supported

Maximum Call Sessions

 

 

Call Session Per Second

 

 

Status

This defines Status of the Customers Either. “Active” or “Inactive”

It Supports Binary “0” or “1”.

 

Dialing Routes

Dialing Routes

ov500-reseller-dialingroute-add

Account Code

This is customers Account code which is system generated  and can’t be updated

Supports Alphanumeric value

Routes

This is the Dropdown selection consisting list of routes already available in the system.

It Supports Alphanumeric Value  and its Mandatory

Dialing Pattern

This Defines Dialing Pattern

It Supports Alphanumeric Value  and its Mandatory

Source Number Translation Rules

ov500-customer-srcnumbertranslationrule-add

Similarly Destination Number Translation Rules,DID Calls Source Number Translation Rules,DID Calls Destination Number Translation Rules can be added or deleted.

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